Frequently Asked Questions

1 General

You can call us at 214-388-0211 from 9:00am-6:00pm CST Monday through Thursday and 9:00am-5::00pm CST on Friday. You can send email at any time.

Category: 1 General

No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products/services ordered and are not kept on file.

Category: 1 General

2 Shipping

We use UPS for standard ground shipments. You can view UPS Ground Time-In-Transit map by entering our zipcode, 75115, at this page: UPS US Ground Maps.

Since these are not guaranteed times, please allow an extra day in your schedule, or upgrade to a faster shipping option.

Category: 2 Shipping

Right Here: USPS

Category: 2 Shipping

3 Ordering

We have several paper types available, depending on what you are ordering.

Category: 3 Ordering

When you place your order, inform the representative that you have spoken with that you will be uploading files. These files can be upload from the Upload Center or through our FTP server.

Category: 3 Ordering

Once you have placed your order, you should get it within 2-3 business days after we receive your electronic files.

Category: 3 Ordering

Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing industry trade standards allow for underages of up to 10%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 10% over the minimum quantity you need.

Category: 3 Ordering

Most jobs will be completed within 5-7 business days after you approve your proof. Please ask the representative that you have spoken with about specifc product turnaround times. Shipping by UPS takes from 1 to 6 business days to get to you depending on your location.

Category: 3 Ordering

Our standard service is quite fast. For most products we ship your order within 5-7 days after you approve your proof, via UPS-ground. In most parts of the country, that means you will have your order in about 7-12 days. If you want to receive your order faster, ask about our upgraded shipping options when you place your order.

Category: 3 Ordering

4 Proofing

We require a “paper trail” for all changes made after your initial order is placed. You may make changes to anything you like up until the job goes to press. Once the job has gone to press in the production process, the job is final. But please be aware that any changes to such things other than quantity, shipping method, or shipping address will delay the production schedule and may incur additional charges.

Category: 4 Proofing

Your proof will be emailed, faxed or you can come by to see a hard copy.

Category: 4 Proofing

5 Product

Most people are surprised at how well their job matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor.

Category: 5 Product

At PSK Printing & Shipping, part of the way we offer fast turnaround and low pricing is by printing to a “pleasing color” standard, using standard ink densities. Therefore, there is no guarantee that your finished piece will approximate your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography.

If you require precise color match, please contact us to arrange for a digital color proof. Once you approve the additional fees (starting at $40), we will produce and send you a hard proof. When you approve and return the proof, we will strive to match the color of the proof when printing your final piece.

There are substantial additional charges for precise color match service. Also, if you request color correction or other changes after you see your proof, there will be a minimum of another $40+ charged for color correction time and a new proof.

Bottom line: the final product we produce for you is unlikely to match the output from your inkjet — it will look more professional!

Category: 5 Product

Yes. But notice how little additional copies cost. It’s way cheaper to print a few extra the first time.

Category: 5 Product

6 File

Absolutely! If you have created documents in Word or PowerPoint that contain photos, clip-art, or other color images, send them in. Same great service, same great pricing.

Category: 6 File

We can take Mac or PC version of Quark, Illustrator, Photoshop, Publisher, Word, PowerPoint, any file output as a PDF.

Category: 6 File

We can take your files on a CD, DVD or USB Drive.

Category: 6 File

RGB refers to the primary colors of light, Red, Green and Blue, that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colors of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in “4-color process printing”, commonly referred to as “full color printing”.

The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colors as we see them on our monitors.

Many programs have the capability to convert the layout/images from the RGB color space to the CMYK color space. We request that you convert your colors from RGB to CMYK if your tools allow you to. By doing it yourself, you have maximum control over the results.You may notice a shift in color when converting from RGB to CMYK. If you do not like the appearance in CMYK, we recommend that you make adjustments while working in CMYK (usually lightening). Generally, you should specify CMYK color builds that look a little lighter than you want, since the dots of ink “fatten up” on press, giving you more pigment on paper than you see on your monitor. Be especially careful to keep backgrounds light if there is black or dark colored text over it, so that the text remains readable.

Category: 6 File

While we can work with either type, we prefer to get the normal, uncompressed file. Please do not use Publisher’s “Pack and Go” feature. If you are sending Publisher files with linked graphics (generally NOT recommended in Publisher), please gather all the associated files into a single Zipped file, and send us that. Compressing files with Winzip or PK Zip (or StuffIt on the Mac) is also the preferred method for Quark, Illustrator or any file with linked graphics. If you are using a font that is not included with Publisher, please send it along with your Publisher file. You can either Zip them together, or upload the font as an additional file upload (or include it on cd if you are sending files via mail.)

Category: 6 File

Imposition and “backup” refer to how the front of a printed piece is oriented to the back. In the case of a brochure, you normally turn it over right-to-left (like you turn the page of a book) in order to have the back side read correctly — not upside down. Seems simple, until you get to a postcard where one side is layed out in landscape (horizontal) orientation, and the other side in portrait (vertical) orientation. We use our best judgement when imposing a job, so that it backs up in the most natural or normal manner. Some designs, however, contain both portrait and landscape elements on both sides, making it difficult to make a clear call. When reviewing your proof, we will always post the front and the back in the orientation that they will print in relation to each other. So, if page 2 appears upside down, that is how it will be printed on the back of page 1. (Some people want it that way, so that the recipient of the piece must turn it over top-to-bottom in order to read it correctly.) Be sure to print out a copy of your online proof, and attach the two sides to each other to create a “mockup” or “dummy.” This is especially important when a job will be folded.

Category: 6 File

No, send us a single layout of your job unimposed, we will handle any imposition needed on our end.

Category: 6 File